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Frequently Asked Question

Can’t find answer? call us at +918231811111 or email us info@speedotrack.com

A: After buying VTS, installation team will contact the customer for a suitable installation schedule and install the device in the vehicle and provide the user name and password for web/apps access.

A: For Regular customers: The following papers are required to avail the service –

  • Copy of National Identity Card (NID)
  • 2 Copies of Passport sized photos
  • Car Registration (Copy)

A: Many factors affect how accurate your GPS is. The atmosphere, the ionosphere and the position of your receiver could all affect GPS accuracy. Any buildings, natural structures or heavy foliage that obstructs the GPS’ view of the sky may decrease the position accuracy.

A: We offer several types of Speedotrack GPS trackers, including personal trackers, vehicle trackers and asset trackers and bus tracking solutions; Please contact us for more information or recommendation with info@speedotrack.com

A: Yes, think of your tracker as another phone. You insert a SIM card and that phone number is where you send your text messages to.

A: There are two types of GPS Tracking Systems:

    1. Real Time tracking systems: This type of system will collect the information of the vehicle and send it immediately or every 30 seconds to the servers that will process the information. This type of system is ideal when it is a priority to have an on-line, instant control of the vehicles activities.

 

  1. Passive tracking systems: This type of system will collect the information of the vehicle and store in the memory of the GPS device. It is ideal for those cases when requirements are less strict.

A: No. All our vehicle tracking device receives continuous power from the vehicle. It does not require recharging.

A: When cellular coverage is not available in the area where the vehicle is located, the installed GPS tracking device holds up to 20,000 location updates. Enough to drive more than 333 hours, or more than 13 days and nights nonstop (1 minute updates assumed). These updates are sent once the cellular coverage becomes available.

A: We developed and own the software behind Speedotrack Tracking Platform. If there is a feature you would like to see included just let us know using our Support form. We are committed to improving our services and we consider all features.

A: Absolutely. We want you to be completely satisfied with our services. In the case where our services do not satisfy your needs, we provide to all our customers a 30 day money back guarantee. Just send us back the GPS tracking device with all its accessories and pay for shipping and handling.

A: Simply put, telematics is the merging of the two worlds of telecommunications and informatics.

A: Yes, vehicle locations and times are pinpointed from the Global Position System satellites and relayed to our data centers over the GPRS network in real time.

A: Yes, moving vehicles can report to us as frequently as 90 seconds in real time, and these positions are automatically reflected in our Live Tracking Platform.

A: Yes, meaning the tracking unit is located by Satellite and sends the information to our servers via the GPRS Data Network. Some customers have seen a land-based system that locates using the paging network and not satellite.

A: No, the vehicle tracking unit is installed in a discreet, inaccessible location.

A: Yes, there are no hidden charges with Speedotrack!

A: Yes! Plus, because our software is web-based you don’t have to worry about CDs and installing upgrades, they appear when you login.

A: Yes, our software can be accessed from any internet-enabled mobile phone. We also have a mobile app available for download in the Google Play Store as well as the iOS App Store. Just visit http://gps.speedotrack.com to download the apps or access the tracking platform.

A: Yes, you can as long as it is connected to the internet! Of course it is worth noting that the faster the connection speed, the faster our software will run.

A: Speedotrack has streamlined the order and activation process by stocking all necessary items. In most cases, we can activate and ship your order within 24 hours. After your paperwork is completed and sent to us, Speedotrack activates, tests and packages your units for shipment. In fact, when you receive your tracking units, they will already have reported GPS information to your Speedotrack Tracking Platform . All these steps ensure that your new tracking system is ready to be implemented the moment it arrives at your doorstep.

A: It depends. If you have a person with basic vehicle electrical knowledge, then you should be able to install the units. We have designed our devices with ease of installation in mind and we also provide an installation guide. Each unit must be connected to an ignition source, a constant power source (vehicle battery) and chassis ground.

Speedotrack provides all needed cabling and fuse kits. If you do need a professional installer, Speedotrack has a list of installers around the country that you can contract with directly. You should expect to pay between Tk 800 and Tk 3000 depending on your geographic location. You should try to negotiate with the installer; you can usually get a better price if you bring the vehicles to the installer or if you can give the installer access to all your vehicles at once (such as during weekends, nights or after hours).

A: There are many reasons you may need a GPS tracking device. Here are some of them:

  • Locate a vehicle in case of theft
  • Monitor the driving behavior of your teenage driver
  • Helps you enforce a driving contract you may have with your teenage driver
  • Know where the vehicle is and where it has been
  • Know if and when a speed limit is violated
  • Know if and when a geofence is breached
  • Know if and when the vehicle is used during after hours

GPS tracking uses a vehicle tracking system, which is an electronic device installed in a vehicle to enable the owner or a third party to track the vehicle’s location. Most modern vehicle tracking systems use GPS modules for accurate location of the vehicle. Many systems also combine a communications component such as cellular or satellite transmitters to communicate the vehicle’s location to a remote user. Vehicle information can be viewed on electronic maps via the Internet or specialized software.

Telematics GPS uses a cellular communication component to communicate the vehicle’s location to our servers. Unlike many GPS tracking service providers, our GPS tracking device continuously sends the position of the vehicle at set intervals (1, 2, or X minutes depending on your plan). So you always have a history of where the vehicle has been.

A: If the GSM network is available,your device will turn to LBS location when you enter the builiding , the accuracy not accurate as GPS location. Once outside and get GPS singals, it will start to upload your GPS location again. The same applies to tunnels.

A: Speedotrack Tracking System for Vehicle:

http://gps.speedotrack.com

Demo User Name: SpeedotrackIndia
Password: Speedotrack888888

A: Yes. You have the admin authority to create and manage sub-account, transfer and monitor its devices.

A: Speedotrack charges for Tk 6000 per IMEI yearly. Yearly platform fee is paid in advance always.

A: Your device will store up outgoing messages until it is connected to the GSM network. When the GSM network resumes the data will stream back to server. Nothing will miss.

A: A Geofence is a virtual perimeter on a geographic area using a location-based service, so that when the Geofencing vehicle enters or exits the area an alert is generated. The alert can contain information about the location and speed of the vehicle and may be sent to a mobile telephone or an email account.

A: For vehicle tracker, it’s probably caused by poor GPS signal indoor/in the garage/surrounded by high buildings. Test the device in open air.
For personal tracker, the GPS is defaulted as closed. Please set the working time on the platform to activate the GPS. Test the device in open air.

A: Yes. Speedotrack offer free service for logo and domain customization for 200+ units order.

A: The capability mainly depends on the performance of your server. Normally it is able to support a few thousands devices.

A:You can choose to set and receive the following alerts

    1. Speed Alert: When the vehicle speed exceeds the set speed.
    2. Tow Alert:When the vehicle moves while the ignition is off.
    3. Geofence Alert:When the vehicle enters or leaves a Geofenced area.
    4. Battery Cut Alert:When the vehicle battery connection is cut.
    5. Vibration Alert:When the vehicle is shaked while the ignition is off.
    6. Device low Battery AlertWhen device battery is low
    7. SOS AlertFor emergency situations.
    8. Low Power Protection Alert:When car battery voltage is low.
    9. Power Off Alert:When the device is turned off.
  • Ensure the SIM card inserted supports 2G network;GSM indicator is working normally.
  • Ensure the SIM card has enough credit.
  • Ensure the GPRS function is working well with the SIM card.
  • Check the setting of APN and Server is correct or not by sending SMS command “GPRSSET#” to acquire the reply.
  • Check whether all the devices in your account turn offline. If yes, please contact Speedotrack for support.
  • Send SMS command of “STATUS#” and “PARAM#” to acquire the reply, contact Speedotrack for further support.

A: Your device stores your location when you enter the building and once outside and moving it will start updating your location again. The same applies to tunnels.

Speedotrack vehicle tracking solution combines sophisticated GPS tracking technology with flexible, advanced mapping and reporting software. Speedotrack hardware installed in the vehicle communicates with the GPS satellite to acquire precise location which then is communicated to state-of-the art Speedotrack servers via a mobile phone tower. Speedotrack servers then process the data and prepare the reports for you which then can be accessed via the Speedotrack website or using the Speedotrack mobile app.

A: Yes, we have a (1) one year warranty replacement plan on hardware defects.

We comply fully with Envato’s refund policy. We issue refunds for the reasons Envato permits us to give refund and we don’t issue refunds on the cases Envato does not guarantee refunds. Please check Envato’s refund policy: https://themeforest.net/page/customer_refund_policy

Yes. You will be provided with an online account and given a personal login and password of your choice. You will also be given the website address of your GPS tracking website. Any computer with a working standard Internet browser is required to login and locate your vehicle.

A: If this problem takes place then please ensure the following steps-
1. There should be no nearby tall buildings or houses.
2. Antenna signal will not pass through metallic or magic type tint.
3. Vehicle should not be moving when trying to get your first fix.
4. Units should not be placed or covered behind metal objects.
5. Acquiring your first location should take only 30 seconds to 1 minute with a good GPS signal in the area.
If the signal receiving process take too long, simply remove the unit’s power and re-insert it again – this re-starts the search process.

A: Your device stores your location when you enter the building and once outside and moving it will start updating your location again. The same applies to tunnels.

A: Yes. Yes. You could have your own logo on mobile APP.
Note: If you are using www.gps.speedotrack.com, Speedotrack could place your APP as QR code in your login page as below. But Speedotrack would not be responsible for APP uploading to Google play and Apple store.

Speedotrack Logo 040

Speedotrack GPS Private Limited, Sector-II Market, H.E.C Colony, Near Vidhan Sabha, Ranchi, Jharkhand, 834004, India

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