Why my device shows logged off/offline?

  • Ensure the SIM card inserted supports 2G network；GSM indicator is working normally.
  • Ensure the SIM card has enough credit.
  • Ensure the GPRS function is working well with the SIM card.
  • Check the setting of APN and Server is correct or not by sending SMS command “GPRSSET#” to acquire the reply.
  • Check whether all the devices in your account turn offline. If yes, please contact Speedotrack for support.
  • Send SMS command of “STATUS#” and “PARAM#” to acquire the reply, contact Speedotrack for further support.